Shipping policy

Effective Date: May 5, 2026

1. Introduction

At Exposure Method ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, exposuremethod.com.

2. Shipping Destinations

  • Countries We Ship To: United States
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Shipping costs vary by product and are calculated at checkout. Many of our products ship free with white-glove delivery; others may have a flat rate or carrier-calculated shipping fee. All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays).
  • High-Ticket Equipment: Some items, including saunas, cold plunges, hyperbaric chambers, and other large recovery equipment, may have extended processing and build times. Estimated processing windows for these items are listed on individual product pages.
  • Order Cut-Off Time: Orders placed before 5:00 PM CST will begin processing the same business day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Delivery times vary widely depending on the product, manufacturer, and delivery method. Specific delivery estimates are provided on individual product pages and at checkout.

General estimates:

  • Smaller items (red light panels, accessories): 3-10 business days after processing.
  • Mid-size equipment (PEMF devices, smaller saunas): 1-4 weeks.
  • Large equipment (cold plunges, full-size saunas, hyperbaric chambers): 2-12 weeks, often built-to-order.

Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, manufacturing build times, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers and white-glove delivery services to ensure your equipment arrives safely.
  • Common Carriers: USPS, UPS, FedEx, freight carriers (for large equipment).
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

7. Order Tracking

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@exposuremethod.com or (715) 333-3390.
  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: If your package arrives damaged:
    • Take photos of the damaged packaging and items.
    • Contact us within 7 days at support@exposuremethod.com.
  • Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items: If any items are missing from your order, contact us within 7 days of receiving your package.
  • Provide your order number and details of the missing item(s).
  • Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns are accepted within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

  • Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages: If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@exposuremethod.com
  • Customer Service Phone: (715) 333-3390

Company Address:
Exposure Method
2501 Chatham Rd Ste R
Springfield, IL 62704
United States

Our customer service team is available Monday to Friday, 9 AM to 5 PM CST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Exposure Method.